Terms & Conditions

1. Definitions and interpretations
Terms used herein without prior definition have the meanings given below:
"Customer" means a natural person of legal age, acting for his/her own personal needs and having full legal capacity to enter into commitments hereunder.
"Sales Conditions" refers to the specific conditions of each reservation made by the Customer.
"Reservation Confirmation" refers to the document summarizing the details of the reservation made by the Customer, sent by the website or the residence to the Customer.
"Reservation Request" refers to any request made by the Customer to reserve accommodation.
"The Residence" refers to the Villas Lantana establishment, operated by SAS IMMOBILIERE FERON.
"The Owner" refers to SAS IMMOBILIERE FERON, with capital of €163,000, whose registered office is located at Les Ecuries de l'Oso 20137 LECCI, registered with the Ajaccio Trade and Companies Register under number 822 922 506.
"Service" refers to any accommodation reservation service provided by the Customer on the residence's website.
"Residence website" refers to the website dedicated to the Residence, accessible at the following address: www.villaslantana.com

2. Purpose and scope of application
These general terms and conditions of sale define the rights and obligations of the Owner and the Customer, in the context of the remote reservation of services offered within the Residence Villas Lantana, whose contact details are :
Villas Lantana
Les Ecuries de l'Oso
20137 LECCI
France

These general terms and conditions of sale apply, without restriction or reservation, to all purchases of accommodation reservation services and related services ('the Services') offered by the Owner to consumers and non-professional customers ('the Customers') on the Residence's website.
The nature, price and conditions of sale of the Services are presented on the Residence's website. The Customer is obliged to read them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer.
The Customer declares :
- He/she has full legal capacity to enter into the present terms and conditions of sale.
- Be able to save and print these general terms and conditions of sale.
These conditions apply to the exclusion of all other conditions, in particular those applicable to other sales channels for Services.
The Customer is hereby informed that Lantana Villas has entered into partnership agreements with third-party travel providers in order to enable the Customer to search for, select and book accommodation in the residence by using the services offered by these partners on their website.
As these general terms and conditions of sale may be subject to subsequent modification, the version applicable to the Customer's purchase is that in force on the website at the date of reservation.
The present general terms and conditions of sale are applicable for the duration of the online availability of the services offered by the residence on the residence's website. The residence reserves the right to temporarily or permanently close access to its website.

3. Protection of personal data
In the absence of proof to the contrary, the data recorded in the Owner's computer system constitutes proof of all transactions concluded with the Customer. Thus, the entry of bank details, acceptance of the General Terms and Conditions of Sale, the Tariff Terms and Conditions of Sale or the Reservation Request have the same value between the residence and the Customer as a handwritten signature on paper. The computerized registers stored in the residence's computer systems will be kept in reasonable conditions of security and will be considered as proof of communication, order and payment between the residence and the Customer.
In addition, the residence may send its customers its newsletter, promotional offers or a satisfaction questionnaire by e-mail following their stay.
In accordance with the French Data Protection Act of January 6, 1978, customers have the right to access, rectify and object to all their personal data at any time. To do so, please send a letter with proof of identity to : Villas Lantana Les Ecuries de l'Oso 20137 LECCI.
The Owner's Privacy Policy can be consulted at www.villaslantana.com/fr/mentions-legales, or directly by clicking on the "privacy policy" link when connecting to www.villaslantana.com.

4. Responsibility
The photographs presented on our reservation platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the services offered, variations may occur between the time of booking and the day on which the service is consumed.

5. Intellectual property rights
The content of the residence's website is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.

6. Reservations
There are several ways for customers to make reservations, as described below.

6. 1 Online booking via the website.
On the website, the customer selects the services he/she wishes to reserve from among those offered and available, as follows:
1. Selection of the type of accommodation to rent
2. Consultation of the tariff option chosen and the corresponding conditions of sale
3. Click on the "Book" button. This validates the purchase decision and leads to the summary of services selected.
4. Consult the booking summary, add options if necessary, and enter the customer's contact details.
5. Add one or more other accommodation(s) if required (procedure identical to points 1 to 4 above).
6. Click on the "Finalize my reservation" button. This confirms the purchase decision and takes you to the payment page, which contains, among other things, a summary of the services selected, the corresponding rate, the personal information entered and a link to the present General Terms and Conditions of Sale.
7. Acceptance of the General Terms and Conditions of Sale by ticking the appropriate box.
8. Enter payment details.
9. Click on the "Confirm" button. This validates payment for the service.
10. Confirmation of payment or error message sent by e-mail.

6. 2 Booking by telephone or e-mail
In addition to the Residence's website, or to travel service providers, the Customer may also make a reservation request directly to the Owner by the following means:
- By e-mail to [email protected]
- By telephone on +33 (0) 6 16 777 688
In both cases, the booking process is as follows:
1. Expression of need by e-mail or telephone. A valid e-mail address will be requested from the customer.
2. Receipt of the summary of the reservation request corresponding to the needs expressed.
3. Acceptance by the customer of the reservation request by return e-mail or telephone.
4. Receipt of a booking confirmation e-mail, together with a request for payment.
5. Payment of the reservation according to the terms defined in the proposal
6. Receipt of payment confirmation by e-mail

Whatever the reservation method, the Customer acknowledges that he/she has taken cognizance of the nature, destination and reservation terms of the Services offered by the residence, and that he/she has requested and obtained the necessary information to make his/her reservation with full knowledge of the facts. The Customer is solely responsible for his choice of services and their suitability for his needs, and the Residence cannot be held liable in this respect.
The customer undertakes to complete the information requested on the reservation request and attests to the truthfulness and accuracy of the information provided.
Contractual information is presented in French and is confirmed at the latest when the reservation is validated by the Customer.
It is therefore the Customer's responsibility to check the accuracy of the reservation and to immediately report any errors.
The sale of Services will only be considered definitive once confirmation of acceptance of the reservation has been sent to the Customer by e-mail or telephone, and once all sums due have been received.
Any reservation made on the residence's website constitutes the formation of a contract concluded remotely between the Customer and the residence.
The residence reserves the right to cancel or refuse any reservation from a customer with whom there is a dispute over payment of a previous reservation.
Each reservation is nominative and may under no circumstances be transferred to a third party.

7. Rates
The Services offered by the Owner are provided at the rates in force on the residence's website at the time the reservation is registered by the Owner. Prices are expressed in Euros, excluding VAT and including VAT.
Rates take into account any discounts granted by the Owner under the conditions specified on the residence's website.
Prices are indicated before and at the time of booking. They are per accommodation for the number of people and dates selected.
Rates are confirmed to the Customer in the Residence's commercial currency, inclusive of all taxes. They include VAT at the rate applicable on the day of booking. Any change in the applicable VAT rate will automatically be reflected in the rates indicated on the invoice date. The same will apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.
Unless otherwise stated on the Site, ancillary services are not included in the price.
An invoice is drawn up by the Owner and given to the Customer when the reserved Services are provided.

8. Payment methods
In order to validate the booking of the accommodation service, the Customer may pay for the service using the following means of payment, in accordance with the terms of sale:
- Credit card: on the residence's website or with the Owner
- Vacation vouchers, from the Owner.
- Cheque, from the Owner.
- Cash, from the Owner.
When booking on the Residence's website, the Customer provides his/her bank details, specifying the name of the credit card, the credit card number, the validity date (the credit card must be valid until the end date of the stay) and the cryptogram.
Payment data is exchanged in encrypted mode.
The Owner will not be obliged to provide the Services ordered by the Customer unless the price has been paid in full in accordance with the above conditions.
Payments made by the Customer will not be considered final until the Owner has received the sums due.

9. Terms and conditions of sale
In accordance with article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.

9. 1 Sales conditions for the "standard" rate
Terms and conditions of sale
Your reservation is accompanied by a deposit equal to 30% of the total amount, taken on the day of booking.
The balance of 70% is due no later than the day of arrival.
Online booking and payment of the balance are by credit card only.
For other means of payment (vacation vouchers, cheques, cash, PayPal), please book directly on 06 16 777 688.

Modification conditions
Your reservation can be changed by telephone on +33 616 777 688 :
- free of charge up to 30 days before arrival.
- with 30% charge for changes made between 29 and 14 days before arrival.
- with 100% charge for cancellations made 13 days or more before arrival.
Any difference in price between the original booking and the modified booking will be charged or refunded as appropriate.

Cancellation conditions
Standard rate bookings can be cancelled free of charge up to 30 days before arrival.
30% penalty for cancellations between 29 and 14 days before arrival.
100% penalty for cancellation 13 days prior to arrival.
In the event of no-show, late arrival or early departure, the full amount of the reservation is due to the Owner.

10. Provision of services
The Services booked by the Customer, which include the reservation of accommodation and ancillary services, will be provided in accordance with the following terms and conditions, under the conditions set out in these General Terms and Conditions of Sale, supplemented by the Tariff Terms and Conditions of Sale, which the Customer has read and accepted when booking on the residence's website.
Any behavior contrary to public morality and order will lead the establishment to ask the customer to leave the establishment without any compensation or refund if payment has already been made. For establishments with internal regulations, the customer accepts and agrees to abide by these regulations. In the event of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation or refund if payment has already been made.

10. 1 Internal regulations
Customers are requested to respect the number of occupants indicated at the time of booking.
The Customer is required to inform the Owner immediately of any damage or shortage of equipment in the accommodation or Residence.
Any damage to or disappearance of property or equipment noted by the Owner will be notified to the Customer on the day of departure, and the deposit of 300€ will be withheld. Once the damage has been repaired and/or the goods replaced, an invoice will be sent to the Customer, who will be required to pay the Owner the balance. In the event of costs of less than 300€, the difference will be returned to the Customer.
The interiors of the accommodation are non-smoking areas. The Customer will be held responsible for any direct and/or indirect, consequential damage resulting from smoking in the accommodation. They will therefore be liable for the full cost of cleaning and restoring the property to its original state.
Pets are accepted up to a limit of one per rental. They must not disturb the peace and quiet of the neighborhood. No extra charge will be made for pets, but the Owner must be informed in advance. For reasons of hygiene, pets are not allowed in the swimming pool areas.
The Customer accepts and undertakes to use the rental property with due care and attention. Any behavior contrary to good morals and public order will lead the residence to ask the Customer to leave the establishment without any compensation or reimbursement if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The customer will be held responsible for all direct and/or indirect, consequential damage caused by him/her in the rented accommodation or within the residence. Consequently, he/she undertakes to compensate the Residence for the amount of the said damage, without prejudice to any damages and interest that may be due, procedural and legal costs incurred by the Residence.
The owner cannot be held responsible for damage to or theft of personal belongings in the accommodation or outside areas.
The owner cannot be held responsible for any nuisance that may disrupt the customer's stay.
Guests must not enter areas designated as private.
WIFI access (paid or unpaid) enabling customers to connect to the Internet may be offered in accordance with the residence's current policy. The customer undertakes to ensure that the IT resources made available by the residence will not be used in any way for the purposes of reproducing, representing, making available or communicating to the public works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorization is required. Should the customer fail to comply with the aforementioned obligations, he or she risks being accused of counterfeiting (article L.335-3 of the French Intellectual Property Code), punishable by a fine of 300,000 euros and three years' imprisonment. The customer is also required to comply with the security policy of the residence's Internet service provider, including the rules governing the use of the security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.
Unless expressly agreed otherwise, the accommodation will be made available to the Customer from 3 p.m. on the day of arrival, and the Customer will leave the accommodation at 11 a.m. on the day of departure. Failing this, an additional night will be charged to the Customer.
The Owner undertakes to use its best efforts to provide the Services booked by the Customer, on a best-efforts basis.

11. Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, is due to a case of force majeure within the meaning of article 1218 of the French Civil Code.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations, and that each party shall bear the costs arising therefrom.

12. Claims
In the event of non-performance or poor performance of the services booked, the Customer must immediately contact the Owner's customer service department on +33 (0) 6 16 777 688 or by e-mail at [email protected]
If the problem persists despite this initial contact, the Customer has a period of 8 days from the date of departure from the Residence in which to make a complaint to the Residence, with all supporting documents, by the following means:
By e-mail to [email protected]
By registered letter with acknowledgement of receipt, addressed to Villas Lantana - Les écuries de l'Oso - 20137 LECCI - France
No claim will be validly accepted if the Customer fails to comply with these formalities and deadlines.
In the absence of reservations or complaints expressly made within this time limit by the Customer upon receipt of the Services, the latter shall be deemed to be in conformity with the reservation, in terms of quantity and quality.
In accordance with article L110-4 of the French Commercial Code, contractual obligations between the Customer and the Owner are subject to a five-year limitation period

13. Settlement of disputes
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are drawn up in the French language. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
All disputes arising from the purchase and sale operations concluded in application of the present terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and consequences, and which could not be resolved between the residence and the Customer, will be submitted to the competent courts under the conditions of common law.
Any clause of these General Terms and Conditions of Sale which may be declared null and void or illegal by a competent court shall be rendered ineffective, but its nullity shall not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effect.
The Customer is hereby informed that he/she may in any event have recourse to conventional mediation or any other alternative dispute resolution method (conciliation, for example) in the event of a dispute.

14. Pre-contractual information
The Customer acknowledges having been provided, prior to the booking and conclusion of the contract, with the present General Sales Conditions and all the information listed in article L. 221-5 of the French Consumer Code, in a legible and comprehensible manner.
Validation of the reservation by the Customer implies acceptance, without restriction or reservation, of the present General Terms and Conditions of Sale (including the Privacy Policy and Cookie Usage Charter) and obligation to pay for the Services ordered. This is expressly recognized by the Customer, who in particular waives the right to invoke any contradictory document, which would be unenforceable against the Owner.

15. Entire
The present General Terms and Conditions of Sale, the Personal Data Charter, the Terms and Conditions of Sale of the rate reserved by the Customer, the Reservation Request, the Reservation Confirmation by the Customer, constitute the entire agreement of the parties within the limits of its purpose. They consequently replace and cancel, within this limit, any prior verbal or written agreement.
No tolerance, whatever its nature, scope, duration or frequency, may be considered as creating any right whatsoever and may not lead to limiting in any way whatsoever the possibility of invoking each of the clauses of these General Terms and Conditions of Sale, at any time, without any restriction whatsoever.
Any clause of these General Terms and Conditions of Sale which may be declared null and void or unlawful by a competent court shall be rendered ineffective, but its nullity shall not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effect.
The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation form or request (including the special conditions of the fare booked) and the present general terms and conditions. In the event of any contradiction between the booking form and the general terms and conditions, the provisions of the booking form shall be the only ones applicable to the obligation in question. The present terms and conditions may be amended and/or supplemented by the company at any time. In this case, the new version of the general terms and conditions will be posted online by the establishment. The version applicable to the Customer's purchase is that in force on the website at the date of reservation.